FAQs - Get expert advice and answers to all your questions -


Q. Can I order products not displayed in this site?
A.  We look for the product. Please tell us the details of the product you want. 
    If possible, send us the URL product is displayed.

 

Q.  Can I pay by a credit card?
A.  Sorry but we accept PayPal only.

Q.  Please teach a method of the shipment.
A.  We mainly send it out using the EMS. 
If you want us to send it by other than EMS, Please contact us separately.

Q. What is EMS?
A.  EMS is a fastest and most reliable international mail service.
Normally it only takes 3 to 5 days to arrive at your home.
(Depending on the weather and country, it may take longer.)
You can check current delivery status online with a tracking number.
In case of damage or loss, the damage will be compensated.

Q. What is postal parcel SAL
A. Normally it takes about 2 weeks to arrive at your home.
(Depending on the weather and country, it may take longer.)
You can check current delivery status online with a tracking number.
In case of damage or loss, the damage will be compensated up to a certain amount.
When your package weighs more than 1.5kgs, the postage is cheaper than EMS.

 

Q. Where is my item?
A. Reffer to the following link to confirm where your parcel is (only parcels with tracking number).
Japan post Track&Trace Service

Also reffer to the following website.

International Shipping cost table

 

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